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The “3X” Theorem :


Whatever amounts to “sensible communication,” triple it!

Immediate “command”:

Play back the last 24 or 48 hours. Is there an instance where you have
failed to Fully Inform a client, or other stakeholder, of a delay (wee
or grand) or glitch (wee or grand)? If your answer is “nope, all is
well”—you are a liar. (Sorry, it just slipped out of the keyboard.)

Fix it.
Make the call.
(And if you have, in fact, good for you, let someone know about a glitch
… call ’em again to update the status of the fix, or relay the sad but
honest news that the fix is more complex than first imagined.)

Quoted from Tom Peters


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